How we protect the Buyer

Once you have completed your sale we do NOT pass on your money to the seller until you have received the product and are happy with your purchase. This means that if the product you receive does not arrive, or arrives in a different condition than advertised we are able to offer you a FULL refund.

How we protect the Seller

To stop any delays in receiving your money from a sale, it is very important that you send your item(s) using Royal Mails Recorded Track and Trace service. We ask all of our buyers to click Receive once they have received their purchase, however in some cases the buyer forgets to click the Received button meaning that payment to the seller might be delayed. If we have your Track and Trace number we can pay you even if the received button has not been clicked.

Where is my money?

We do our very best to make sure all sellers and buyers receive either their payments or refunds promptly, however around our peak months such as October, January and May some delays might occur. We do appreciate your concern and all payments and refunds will be transferred as quickly as possible.

Where is my book?

If you have waited more than 7-10 working days for your book, then we advise our customers to login to their account and send an inbox message to the seller requesting an update. Just login, click 'Mailbox' then 'New Message, type in the username of the person you wish to contact, write your message and click send.

If the seller says they have sent the book, then check on Royal Mails web site using the Track and Trace number to find out where the delivery process is up to.

If Royal Mail says the book has been delivered, then please check with your local Royal Mail collections office to see if the book is waiting in the depot for you.

If there is still no sign of the book and you have asked your flat mates and neighbours, then please drop us a support email.

Where is my laptop?

If you have waited more than 7-10 working days for your laptop, then we advise our customers to login to their account and send an inbox message to the seller requesting an update. Just login, click 'Mailbox' then 'New Message, type in the username of the person you wish to contact, write your message and click send.

If the seller says they have sent the laptop, then check on Royal Mails web site using the Track and Trace number to find out where the delivery process is up to.

If Royal Mail says the laptop has been delivered, then please check with your local Royal Mail collections office to see if the laptop is waiting in the depot for you.

If there is still no sign of the laptop and you have asked your flat mates and neighbours, then please drop us a support email.

Where is my refund?

We do our very best to make sure all refunds are processed promptly, however around our peak months such as October, January and May some delays might occur. We do appreciate your concern and all refunds will be processed as quickly as possible.

How long should I wait for my books?

In most cases books arrive within 5 to 10 working days. However, some sellers might not send the book immediately for a number of reasons, we advise you to contact the seller via your online mailbox for an update. Just login, click 'Mailbox' then 'New Message, type in the username of the person you wish to contact, write your message and click send.

How long should I wait for my laptop?

In most cases laptops arrive within 5 to 10 working days. However, some sellers might not send the laptop immediately for a number of reasons, we advise you to contact the seller via your online mailbox for an update. Just login, click 'Mailbox' then 'New Message, type in the username of the person you wish to contact, write your message and click send.

What do we charge for selling books?

It is free to register and list your books, however on sale we charge 15% of the total selling price plus an extra 0.90p to cover our ever increasing bank charges. These charges remain very competitive and in most cases the cheapest online.

What do we charge for selling laptops?

It is free to register and list your laptops, however on sale we charge 5% of the total selling price plus an extra 0.90p to cover our ever increasing bank charges. These charges remain very competitive and in most cases the cheapest online.

How do I contact the buyer or seller?

We have built a very simple mailbox system that allows you to send messages to other registered users. Just login, click 'Mailbox' then 'New Message, type in the username of the person you wish to contact, write your message and click send. Once you have sent a message we send a notification email to the recipient informing them that they have a new message waiting in their inbox.

Can I trust Sell Student Stuff.com?

Yes. Since January 2007, we have seen tens of thousands of products bought by students around the UK. We have established relationships with a growing number of Universities, student organisations, commercial partnerships and academic publishers. We rely on our users to spread the word about our service which means we must continue to provide a safe, reliable and valuable service. If you have further questions about the business, please email us.